!Password Chrome requesting master password multiple times a day

kop
kop
Community Member
in 1Password in the Browser

1Password is set to request the master password every 30 days, but it's requesting it multiple times a day — every single time I use the extension. This has been an ongoing theme across the past several updates, and it's no longer a quirk.

I have:
1) uninstalled/re-installed
2) toggled (and restarted in off and on positions) the "request every 30 days" option
3) turned off all other extensions and restarted

Everything is up to date.

1Password Version: 8.10.34 (81034040)
Extension Version: 2.25.1
OS Version: macOS 14.5 (23F79)
Browser: Chrome 126.0.6478.127

Comments

  • EvonG1P
    EvonG1P

    Hello, @kop. Thank you for writing in, and welcome to the 1Password community forums!

    I'm sorry about the issue you're running into with 1Password. It sounds like the 1Password extension in your browser is having some trouble communicating with the 1Password desktop app.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email, please include the following:

    1. First, please recreate the issue you are experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
    3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report
    4. Attach both files to your email.

    After emailing in, you will receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon