Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

hcvera's avatar
hcvera
New Contributor
8 months ago

Safari extension logging out and won't log back in

I switched to Safari from Chrome. I have constant issues with logging in to safari extension. Never had any issues on chrome profiles. Appears to log me out. When I click on the extension it gives me a reload 1pw option but does not work. need to close out of safari and get back in. I use several profiles. Suggestions to fix this issue?

1Password Version: 1Password for Mac 8.10.34 (81034040)
Extension Version: 1Password browser extension version 2.25.1
OS Version: 14.5 (23F79)
Browser: Safari

browser extension
  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    8 months ago

    Hi hcvera, thanks for reaching out!

    I'm sorry that you're experiencing trouble with 1Password for Safari. In order to best assist you, can you reproduce the behaviour you've described, and send us some diagnostics, so that we can take a closer look:

    Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    8 months ago

    Hello, hcvera. I've located your support ticket, and I can see that my colleague sent you a reply. Please continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: SVF-87355-842