Safari multiple Profiles open Problem

andrwhmmr
andrwhmmr
Community Member
in Browsers (Edge, Chrome, Firefox, etc.)

Hi,
I am using Safari with a "Business" and "Personal" Profile.
When both Windows are open 1password more or less refuses to work with the "Personal" Profile. It stays locked and autofill of course does not work.
In the current "Business" Profile Window everything works as expected.

Please fix, I guess :)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • david.m_1P
    david.m_1P

    Hi @andrwhmmr, thanks for reaching out!

    I'm sorry that 1Password isn't working in one of your Safari profiles. What happens when you click on the 1Password icon in the browser's toolbar while in the "Personal" profile? Can you reproduce the behaviour you're experiencing on your device and send over some diagnostics, so that we can take a closer look:

    Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David

  • andrwhmmr
    andrwhmmr
    Community Member

    Thank you for your kind reply.

    The Ticket ID is: UZG-62421-158

  • 1P_Gem
    1P_Gem
    edited July 10

    Hi @andrwhmmr, thanks for sharing your Support ID! We've received your email, and a member of the team will be in touch with you there shortly 😄

    ref: UZG-62421-158

  • andrwhmmr
    andrwhmmr
    Community Member

    So for everyone on the Internet: This is a known bug that is currently being worked on.

  • ag_tommy
    ag_tommy

    Yes, correct. The team is working on this issue. I'm sorry you encountered it.

  • patgmac
    patgmac
    Community Member

    Is there an ETA? It's been known since at least April.

  • Dave_1P
    Dave_1P

    @patgmac

    I'm sorry for the continued inconvenience. Our developers believe that they have identified the cause of the issue and are coding a fix that should improve the situation with Safari profiles. I hope that a fix will be released to the beta and then the stable version soon.

    For the time being, the best workaround is to turn off app integration:

    1. Open Safari.
    2. Right-click on the 1Password icon in Safari and click Settings.
    3. Turn off "Integrate this extension with the 1Password desktop app."
    4. Repeat step 2 and 3 for all Safari profiles.

    With app integration turned off you'll need to unlock 1Password in each profile separately and you'll need to use your account password (Touch ID and Apple Watch unlock won't be available). I know that it's not the best workaround but I'm sharing it in case it helps.

    -Dave

  • ChristopherPA
    ChristopherPA
    Community Member
    edited November 21

    How is this not fixed yet? This issue has been going on WAY too long. Since April 2024 or longer? I have extension version 8.10.52.25 and 1Password version 8.10.52

    1/20 times it works but mostly have to right-click on the 1Password icon -> Settings -> toggle off/on "Integrate this extension with the 1Password desktop app".

  • Dave_1P
    Dave_1P

    @ChristopherPA

    Our developers released improvements to how 1Password for Safari interacts with Safari profiles with version 8.10.44 back in September but we're still seeing reports from a small number of customers that the issue persists in certain cases. So that I can look into what's going wrong on your Mac, I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that you encounter the issue:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/comment/721339/#Comment_721339
    • Your forum username: ChristopherPA

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • ChristopherPA
    ChristopherPA
    Community Member

    Thanks Dave! Here is the ticket number: UDL-59516-996

  • Dave_1P
    Dave_1P
    edited December 5

    @ChristopherPA

    Thank you for posting the Support ID. I see that my colleague requested some more information from you via email on December 3rd. Please continue the conversation there and the team will be able to investigate this further.

    -Dave

    ref: UDL-59516-996