1Password Android app unusable on ChromeOS

tvandinter
tvandinter
Community Member
in Android

I used to use the Android 1Password app on ChromeOS via the Android subsystem and it worked fine. Recently it was having some issues (starting it would just produce a black window), so I tried removing the app and then reinstalling. Unfortunately this is also having problems.

I go through the registration process ok (Sign In > Scan Setup Code > Enter your password > Sign in). Then I'm prompted to "Set up screen lock to use passkeys" with options to set it up or cancel. Unfortunately, the ChromeOS Android subsystem does not have screen lock (or any display settings at all) under Android settings.

If I hit "Cancel" I get a spinning circle and then the same screen lock prompt. If I hit "Set up screen lock" I get an error message "Unable to sign in" and a button to let me try entering my login details again. If I try that method, manually entering my account details, I get the same screen lock prompt, then an error "We weren't able to sign in to your account." and it urges me to check the details to try again.

I verified that all of the details are correct, so this definitely has to do with the screen lock that's not available.

The subsystem is running Android 13 w/ June 2024 update. Build R126-15886.44.0 release-keys.
ChromeOS 126.0.6478.132.
The currently installed 1Password app is 8.10.34.
These are all the latest version available.

1Password Version: 8.10.34
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • EvonG1P
    EvonG1P

    Hello again, @tvandinter!

    So that the team can take a closer look at the issue you are experiencing, I request that you send us some information to support+forum@1Password.com.

    With your email, please include the following:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you.

    -Evon