1Password Unexpectedly Quit on Desktop Application

shunsei
shunsei
Community Member
in Linux

I installed the desktop application but whenever I run it, I see an error message pop up for a brief second that says "1Password quit unexpectedly" (or something along those lines) and it shuts down. If I open my browser extension with the app installed, it will keep showing that message.

I installed it using the .deb package but also tried installing it manually, neither works. I did later install it with snap and it works, but I'd prefer not to use snap.

I also have a laptop running the exact same OS and it worked fine there.

When I run it via the CLI I get the following errors:

INFO  2024-07-11T06:19:05.651 ThreadId(15) [1P:op-settings/src/store/json_store.rs:117] Settings file "/home/$USER/.config/1Password/settings/settings.json" missing, using defaults.
INFO  2024-07-11T06:19:05.652 ThreadId(15) [client:typescript] Client starting.
[47466:0711/021905.866808:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.001933:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.134067:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.238398:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.345481:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.452154:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.452178:FATAL:gpu_data_manager_impl_private.cc(448)] GPU process isn't usable. Goodbye.

1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: Pop!OS 22.04
_Browser: Brave

Comments

  • EvonG1P
    EvonG1P

    Hello, @shunsei. I'm sorry about the issue you're running into with 1Password.

    The error message in the terminal when trying to launch 1Password mentions a GPU process not being usable. If you try to launch 1Password from the terminal again with the command 1password --disable-gpu would the app launch without the problem?

    While this won't resolve the issue permanently, it should help narrow things down. I look forward to your reply.

    -Evon

  • shunsei
    shunsei
    Community Member

    Thanks for the response!

    Unfortunately I get the same issue:

    ➜  Desktop 1password --disable-gpu
INFO  2024-07-14T17:39:14.291 ThreadId(15) [1P:op-settings/src/store/json_store.rs:117] Settings file "/home/$USER/.config/1Password/settings/settings.json" missing, using defaults.
INFO  2024-07-14T17:39:14.292 ThreadId(15) [client:typescript] Client starting.
[20714:0714/133914.504611:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[20714:0714/133914.646239:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[20714:0714/133914.783189:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[20714:0714/133914.887359:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[20714:0714/133914.993400:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[20714:0714/133915.098914:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[20714:0714/133915.098934:FATAL:gpu_data_manager_impl_private.cc(448)] GPU process isn't usable. Goodbye.
[1]    20714 trace trap  1password --disable-gpu
  • EvonG1P
    EvonG1P

    @shunsei,

    Thank you for testing that. So that the team can take a closer look at the issue, I request that you send us the full diagnostics report to support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/146603
    • Your forum username: shunsei
    • The desktop environment you are using.
    • Please zip up any log files found at ~/.config/1Password/logs and attach those to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon