Can't sign into new device despite using login-link

oschrenk
oschrenk
Community Member
edited July 15 in Mac

Tried first typing in details myself and got an error message.
Sent myself a login link, used that to login, same error message. I tried multiple times and I am sure I using the correct password?

"We weren't able to sign in to your account. Maybe there's a typo? Check your sign-in details and try again?"

Am I hitting some device count limit?
Is it possible that some macOS configuration profile blocks usage? (its work laptop)

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: 13.6.7
Browser: Not Provided

Comments

  • oschrenk
    oschrenk
    Community Member

    I still received an email

    "We've noticed a new sign-in to your 1Password account (...) on a new device"

    Are there any known issues?

  • Dave_1P
    Dave_1P

    Hello @oschrenk! 👋

    I'm sorry that you're running into issues accessing 1Password on your Mac. Are you trying to add your 1Password account to the 1Password for Mac app? Or are you trying to access 1Password.com? If it's the former then can you try the following:

    1. Log in to your 1Password account on 1Password.com (in the browser, not the app).
    2. Click on your name in the upper right corner, then click Get the Apps.
    3. Scroll down and click Add your account directly.
    4. Follow the prompts to finish adding your account.

    If that still doesn't work, or if you're also unable to sign into 1Password.com, then let me know and I can help further.

    -Dave

  • oschrenk
    oschrenk
    Community Member

    Using the QR code worked for some reason. I am pretty sure it was not the password that was wrong. I am not sure what went wrong.

    You can consider the topic closed

  • Dave_1P
    Dave_1P

    I'm happy that you were able to resolve the situation and sign in to your 1Password account. As requested, I'm closing this thread. 🙂

    -Dave

This discussion has been closed.