Mac App keeps asking for master password for Touch ID
I have been using the app for a long time. I have transferred to a new mac using migration tool, and everything has passed smoothly, but since then I am prompted very often (like several times a day) to re-enter my master password in order to use touch id.
Touch id is enabled in settings, and the app is set to require new password every 30 days, and auto lock after 10 minutes.
1Password Version: 1Password for Mac 8.10.38 (81038010)
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Chrome
Comments
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Hello @eytanchen! 👋
I'm sorry that Touch ID unlock isn't working to unlock 1Password on your Mac. Are you still able to unlock the Mac itself using Touch ID? If you are then it sounds like you might be running into an issue that might sometimes happen if you use Apple' Migration Assistant to move to a new Mac. So that I can confirm this, and make sure that I send you the right steps to resolve the issue, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/146698/mac-app-keeps-asking-for-master-password-for-touch-id
- Your forum username:
Eytanchen - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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YBT-55828-73
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Thanks eytanchen
Someone from the team will be with you as soon as possible.
ref: YBT-55828-73
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Hi, I have exactly the same issue as OP after using Migration Assistant.
I've sent diagnostic file.
My Support ID number: XGQ-26977-6991Password for Mac 8.10.36 (81036049)
Extension Version: 2.25.1
Browser: Firefox
OS Version: macOS 14.50 -
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