Automatic user/password fill-in does not work on Aetna.com

Blues01
Blues01
Community Member
edited July 16 in 1Password in the Browser

Tried two different W10 computers, two different Aetna accounts. The automatic username/password would fill in, but Aetna website came back showing "Create an account".
I copied/pasted the username/password and Aetna accepted them. Is this a 1Password problem or an Aetna website feature?

1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: W10 Pro 22H2
Browser: Chrome

Comments

  • ag_tommy
    ag_tommy

    @Blues01

    My apologies Aetna is known site that does not work with auto-submit. It has been reported to the team.

    You can optionally disable auto-submit.

    1. Right-click 1Password in the browser toolbar.
    2. Select Settings.
    3. Select Autofill & save.
    4. Turn off auto-submit - "Sign in automatically after autofill
      1Password will automatically submit forms after filling logins."

    ref: dev/core/core#30877

  • Blues01
    Blues01
    Community Member

    Thanks for the reply. I did not realize there was a way to turn off auto-submit. That could be a useful feature.

  • ag_tommy
    ag_tommy

    No worries, we're here to help. I'm hoping that we'll see a finer grained control option by the site. Fingers crossed. It has been requested a few times and submitted to the team for consideration.