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Suspended paid account

marsuch
marsuch
Community Member
in Memberships

Hi, I've been using 1password for a while now, but last month and this month it happened to me that even after paying (via google play) my account is suspended because it says I'm not paid. I have a receipt of course. Is there any chance of getting my account reinstated based on these receipts?

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Comments

  • ag_tommy
    ag_tommy

    @marsuch

    We don't discuss account details in the forum for your privacy. However, you're always welcome to reach out to our billing team. Please use support+billing@1password.com to do so. Please send the email from the email address you've used to create your 1Password account.