Windows Hello Does Not Work With Alphanumerics

djrfree
djrfree
Community Member
in Windows

Windows 11 Hello integration: 1Password won't accept pin if it contains alphanumerics. It works with all numerics. I tried uninstalling and re-installing to no avail.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: Windows 11 Pro
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @djrfree! 👋

    I'm sorry that you're unable to unlock 1Password when using an alphanumeric PIN and Windows Hello. If you're seeing a specific error message then can you tell me what it is?

    Can you also tell me if you're still able to unlock the PC itself, and other apps, using the alphanumeric PIN? If you try a different PIN that contains characters other than numerals then do you see the same issue?

    I look forward to hearing from you.

    -Dave

  • djrfree
    djrfree
    Community Member

    I could not recreate the problem. Apparently, under Windows Hello integration, 1Password sometimes asks for the password rather than the PIN. If I pay careful attention to the unlock option being requested, it works. I probably entered the pin when the password was being requested.
    Thanks for motivating another test!

  • 1P_Gem
    1P_Gem

    Hi @djrfree, thanks for letting us know your findings! Hopefully all is well from here, however if you notice any further unexpected behaviour that doesn't fit this explanation, don't hesitate to reach back out and we'll be happy to investigate further 😄