changing user email

sferdinand
sferdinand
Community Member
in Business and Teams

I am looking to change about 40 Users email address, these users never confirmed the new email address change when it was changed in okta about a year ago. Their 1password accounts still show the legacy email address. Is there a way we can trigger those email changes again? How long are those confirmation emails valid for? We're planning on migrating to using SSO will the mismatch emails create new accounts for those users if we add them to the new app? Trying to figure out a solution that has the least impact on user experience for those very special users

1Password Version: 8
Extension Version: Not Provided
OS Version: macOs 14.5
Browser: chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @sferdinand! 👋

    Thank you for the question! I recommend sending an email to support+forum@1Password.com, using the email address associated with your 1Password account, so that our support team can take a look and advise further for your specific situation. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave