The Inline menu intermittently disappears in the username field on secure.chase.com

System
System
in 1Password in the Browser
This discussion was created from comments split from: [chase.com] - Filling isn't working.

Comments

  • adamwinn
    adamwinn
    Community Member

    I'm on 2.26.1 and it's not working for me. When the page loads, the autofill box below the username flashes for a second and then goes away. Clicking the username doesn't bring up any 1password prompts

  • EvonG1P
    EvonG1P

    @adamwinn,

    I'm sorry about the trouble! I wasn't able to replicate the behaviour. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser.
    3. Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon

  • adamwinn
    adamwinn
    Community Member

    @EvonG1P

    Your support ticket ID is ZTV-62652-778.

    Hopefully that helps!

  • EvonG1P
    EvonG1P

    @adamwinn,

    Thank you for sending that in. I've taken a look at the ticket, and I can see this is a different problem from what I mentioned in this post. Our team is investigating this. I apologize for the interruption.

    I've split this discussion into a new post so that other users running into the same issue can find this topic.

    In the meantime, can you autofill from the password field instead?

    -Evon

    ref: ZTV-62652-778
    ref: dev/core/core#31532