Touch ID not working on Mac

blahsoblah
blahsoblah
Community Member
in Mac

Unlocking 1Password via Touch ID on 16" M3 Max MacBook Pro with macOS Sonoma 14.5, does not work. I get "That didn't work Check your password and try again" or "Touch ID sensor currently not available" sometimes.

Things I have done so far:

Restarting the computer
Uninstalling 1password repeatedly, including deleting all files with "1password" or "agilebits" under ~/Library/
Switching to the beta channel
Deleting all fingerprints, disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings
Disabling and enabling "Touch ID" under 1Password's "Security" settings tab.

Unlocking the device and all other applications with Touch ID works fine.

1Password Version: 1Password for Mac 8.10.38 81038013, on BETA channe
Extension Version: Not Provided
OS Version: 14.5
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @blahsoblah! 👋

    I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • jj2138
    jj2138
    Community Member

    I also have this same problem, so will also send the report and info as mentioned above

  • jj2138
    jj2138
    Community Member

    Here's my ticket....Your support ticket ID is YDV-82743-629

  • Dave_1P
    Dave_1P

    @jj2138

    Thank you for posting the Support ID. I'm happy that the team was able to help and that updating to version 8.10.38 resolved the issue. 🙂

    -Dave

  • wdvn
    wdvn
    Community Member

    I am having a similar issue -- touch ID no longer works with the Mac or Safari. Mac 8.10.39; Safari extension 2.26.1 When I looked at the settings for 1Password/Security, I found that there was no option for touch ID under "unlock" -- just an optio for Apple Watch. Up until recently I have used touch ID reliably to open the app whether on my desktop or with Safari.

  • wdvn
    wdvn
    Community Member

    Following the example of others, I'm sending an email with diagnostics

  • Dave_1P
    Dave_1P

    @wdvn

    Thank you, I see that my colleagues have received your diagnostics report and have sent you a reply via email. Please continue the conversation there.

    -Dave

    ref: LMF-59197-381

  • Sageit
    Sageit
    Community Member
    edited August 15

    Hello,
    My Mac's Touch ID is greyed out in OnePasssord, so it is not working at all. The Touch works with other items. How do I get help with this?

    1Password Version: 8.10.40
    Extension Version: 2.27.1
    OS Version: macOS Version 14.6.1 (23G93)
    Browser: Chrome, Firefox, Safari

  • Sageit
    Sageit
    Community Member

    I'm having the same issue. I'll send an email with diagnostics.

  • Sageit
    Sageit
    Community Member

    My support ticket ID is JWN-45211-633.

  • Sageit
    Sageit
    Community Member

    I've sent a diagnostic report, as requested in similar threads with same issue.

  • Dave_1P
    Dave_1P

    @Sageit

    I'm sorry that you're running into the same issue. I confirm that the team has received your diagnostics report and one of my colleagues will send you a reply over email as soon as possible. Please continue the conversation there.

    -Dave

    ref: JWN-45211-633

  • supergas6
    supergas6
    Community Member

    I have the same issue and tried all the solutions I can find online without success. Diagnostics report sent.

  • Dave_1P
    Dave_1P

    @supergas6

    Thank you, if you haven't yet received a reply from my colleagues then let me know and I can get that chased for you. 🙂

    -Dave