Kicked out of my.1password.com when clicking a vault to view
After logging in at my.1password.com if I click on a vault to view it, I get kicked out straight to the log-in screen. I've tested with the same result in Safari v17.5 and Brave v1.68.128 logging in using a passkey.
If I login to my.1password.com using DuckDuckGo and a OTP I am able to click a vault and get taken to the new 1Password UI (I'm not sure how to switch back after dismissing the message).
I've tried clearing cookies and website data to no avail.
1Password Version: 1793
Extension Version: Not Provided
OS Version: macOS 14.5
Browser: Safari & Brave
Comments
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I'm not seeing this behavior. 🤔 Since we don't have access to your account details in the community it might be best to talk with my colleagues in email support. Base on your second portion I think you were in the classic UI view. Can you clarify if you switched to the new UI and this is where the trouble is? Following that thought process of login to the classic and then switch to the new UI I was also unable to duplicate your results.
Please email us using
support+forum@1password.com. If you'd like to talk with my colleagues.0 -
I think I was in still in the classic UI when I originally tried in Safari and Brave, but as I was kicked out to the login screen before accessing the vault, I can't be sure.
However, I did click to switch to the new UI in DuckDuckGo but it didn't make any difference when going back to Safari and Brave (is that setting carried across browsers?)
How do I go back to the classic UI once in the new one?
I get a very brief flash of black (which looks like it attempts to load the new UI) before getting kicked out to the login screen.
I'll try emailing.... Thanks.
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To my knowledge it is browser independent at this time. The reason I say that is the return button from the new to old UI works in Safari, whereas it does not in Chrome.
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Following up on this, I never did get round to emailing support, however, I have discovered what was causing this for me. I have the StopTheMadness Pro browser extension installed and disabling it fixes the issue. StopTheMadness offers dozens of Javascript and CSS overrides to combat various annoyances on websites (disabled features, tracking, autoplay, scroll-jacking etc), and is really useful, however, obviously one of its numerous features prevents my.1password.com from working correctly.
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