Microsoft 365 Auto Entries

JakeBaalham

Me and my Team share a Vault which contains our customers Microsoft 365 Administrative accounts. They use to work as expected. visit admin.microsoft.com start typing the account name and then click the account when the list shortens and it will enter the email, password and MFA. Now what happens is when my team and I go to 365 I can "search" for the name of the customer in the email field and then select the account in the list. The list never Filters down and we have to scroll, which once selected on the account, it will enter the username/password but not the MFA and we will have to scroll through the list again.

Is there a setting I've accidentally turned on or something to resolve this, please? We want to search via the username/email field as it did before and then have all three stages auto populate

I'm on the Beta version, but the rest of the Team are on the current channel version.

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1Password Version: 8.10.38
Extension Version: 2.26.1
OS Version: Windows 11 23H2
Browser: Chrome, Edge

Dave_1P

Hello @JakeBaalham! 👋

I'm sorry that you're running into issues when using 1Password in the browser. I've just tested and filtering appears to be working for me on Microsoft's website:

So that I can better understand the situation can you tell me the following:

1. Are you typing in a username like I did in the screen recording above and not seeing the list of suggestion being filtered? Or are you pasting in the username?
2. How many suggestions are in the inline menu for the affected website? Is it more than 10?
3. Do you see the same issue on other websites, including websites where you have less than 10 login credentials being suggested?

I look forward to hearing from you.

-Dave

ref: dev/core/core#30604
ref: dev/core/core#30320
ref: dev/core/core#30319

JakeBaalham

Hi Dave,
Thanks for your response.
I'm typing either username or item name.
There are 150 items in our 365 vault - All for this site.
We don't have any other sites with the same volume of logins.

Kind regards

JakeBaalham

To add - This use to work without issues, I'm unsure why this has now started being a problem, maybe due to volume of logins but if I press escape twice, re-open the 1password icon for the login bar, and start typing it will work, but still not auto fill the MFA.

Dave_1P

@JakeBaalham

Thank you for those details. There are a couple of open issue that our development team is investigating that sound related to the behaviour that you're describing. So that I can dig deeper, please reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147322/microsoft-365-auto-entries#latest
• Your forum username: JakeBaalham

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

ref: dev/core/core#30604
ref: dev/core/core#30320

JakeBaalham

Support ID: UES-26245-974.

Dave_1P

@JakeBaalham

Thank you for posting the Support ID! Your diagnostics report made it to the right team and one of my colleagues will reply to you soon via email.

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: UES-26245-974