Unable to post to the forum

[Deleted User]
[Deleted User]
Community Member
edited July 26 in Lounge
trying to post useful information about the repos, but get
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Comments

  • Dave_1P
    edited July 26

    Hello @pgnd! 👋

    I'm sorry that you're unable to post information onto the forum. Please send the content of your post to support+forum@1Password.com so that the team and I can look into this further. Include a link to this thread with your email.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and take a look.

    -Dave

  • [Deleted User]
    [Deleted User]
    Community Member

    I've sent full details to support already. All I got back is "our developers will look into it" and "please send diagnostic logs".

    Both completely ignoring the problem -- which is your out of date repo.

    After three weeks of incaction, this seemed like the next best option. Instead, just the reco to repeat email to support.

  • [Deleted User]
    [Deleted User]
    Community Member

    It'd be useful if you didn't change the title of my post.

  • @pgnd

    Occasionally we may change titles to make the post more obvious and descriptive. That said, I'm not aware of it being changed. It's possible it was changed by one of the other staff. It is likely your post was moved within the community. Especially, if it was posted in another category by mistake.

    Do you have a support ID you can share with me? I'm one of the admins here in the community. I'd like to locate your message and look into it. I did not find a report/email using the email address you used here in the community.

  • @pgnd

    Please be sure to mention myself or Dave_1P when you reply. We can then look into this in more detail.

  • [Deleted User]
    [Deleted User]
    Community Member

    @ag_tommy

        date
            Sat Jul 27 09:31:08 AM EDT 2024
    
        1pass beta changelog
    
            July 25 2024
            1Password for Linux 8.10.38-29
    
            July 17 2024
            1Password for Linux 8.10.38-13
    
            July 10 2024
            1Password for Linux 8.10.38-10
    
    |->     July 2 2024
    |       1Password for Linux 8.10.36-35
    |
    |   dnf clean all
    |   dnf update
    |   dnf repoquery 1password\* --repo=1password
    |
    |       DNSSEC extension: Testing already imported keys for their validity.
    |       Last metadata expiration check: 0:22:57 ago on Sat 27 Jul 2024 09:05:24 AM EDT.
    |->     1password-0:8.10.36~35.BETA-1.x86_64
            1password-cli-0:2.30.0-beta.02.x86_64
    
    
  • Thanks @pgnd

    My apologies. I had thought that you posted the inability to post to the community as a support request and that's where you needed further support. I thought someone had asked you for a report in error and I wanted to look into it for you. I should have made my post clearer. No wonder you asked about your post title. I too would have went huh. As an admin I can also see why it might have been renamed when looking at your first post in this topic.

    I was unaware you had sent an actual support request for a product. If you sent that to my colleagues in email support, they would be the best ones to help. Please continue the conversation with them if needed.

  • [Deleted User]
    [Deleted User]
    Community Member
    edited July 27

    @ag_tommy

    If you sent that to my colleagues in email support, they would be the best ones to help. Please continue the conversation with them if needed.

    they've done nothing in three weeks of "continued conversation". hence the (failed) attempt to get attention/resolution here 'in community'.

    let's forget it. it's not worth the time trying to provide useful feedback @ 1pass betas.

  • It possible the team has a known issue filed and they are working with it. Bugs in the beta may not necessarily be resolved until a fix is determined and it has been tested in the nightly.