Extension is slow to open in Chrome

System
System
edited July 29 in 1Password in the Browser
This discussion was created from comments split from: Why does browser plugin keep asking me to log in even though auto lock is disabled?.

Comments

  • PT61
    PT61
    Community Member

    I have the same issue. I just updated to the new Beta Version. Please help. This issue is still not resolved. THe extension is slow to open in Chrome. I am an experienced user. Never seen things as bad before. Help!

  • Dave_1P
    Dave_1P

    Hello @PT61! 👋

    I'm sorry that you're running into issues with 1Password in the browser. I've split your post into a separate thread so that we can discuss the issue that you're running into separately.

    The customer in the other thread said that they were constantly prompted to unlock 1Password, are you seeing the same thing on your device? Can you post a screenshot of what you see when you run into the issue? And can you tell me if you're using a Mac or Windows PC?

    THe extension is slow to open in Chrome.

    Do you see a spinning wheel or any error message when this happens?

    -Dave

  • PT61
    PT61
    Community Member

    Hi Dave. My name is Patrick. Thanks for reaching out. Yes I am being asked to constantly input the password for the browser. I can post a screenshot, see attached, but it won't really show you that much. It takes more than 5 seconds to load the entry screen for the browser extension. Not seen this before. I see a spinning wheel while the extension loads. I am using a brand new Mac, the latest OSX and latest version of Chrome. I was having the same problem before I ensured I updated to most recent versions as well. There is no error message. I am out of ideas. I have even tried linking the extension for Chrome to the app. A few times now. And rebooted many time. No luck. I sent diagnostic files to someone in your team (Tim?) who reached out on email. Love your product normally. Have been a user for years, and never had an issue before now. Thanks for your help in advance. Patrick

  • Dave_1P
    Dave_1P

    @PT61

    Thank you for those details. I've located your email to our support team, please continue the conversation there and the team can definitely help further if you run into these issues again.

    To prevent having the same conversation in two places at once, I'm closing this thread.

    -Dave

    ref: ABP-53324-578

This discussion has been closed.