TouchID stopped working after adding new fingerprint

matheusbras
matheusbras
Community Member
edited July 29 in Mac

Unlocking with TouchID on 1P has stopped working after I added a new fingerprint to my TouchID config. I tried all of the methods listed on the forum to try to reset it, but no luck.

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: macOS 14.5
Browser: Arc

Comments

  • Dave_1P
    Dave_1P

    Hello @matheusbras! 👋

    I'm sorry that Touch ID isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • matheusbras
    matheusbras
    Community Member

    Thanks, Dave.

    Here's the support ticket id: MDD-83783-665.

  • Dave_1P
    Dave_1P

    @matheusbras

    Thank you for sending in a diagnostics report. I see that my colleague has sent you a response, if you have any question please reply to their email.

    To prevent duplication of efforts, I'm closing this thread.

    -Dave

    ref: MDD-83783-665

This discussion has been closed.