latest version fails to unlock using correct password most of the time

pboling
pboling
Community Member
edited July 29 in Mac

This is very bizarre behavior. I have my password very memory mapped, and likely type it correctly above 99% of the time. Lately 1Password, whether the main app, the browser unlock, or the system prompts for SSH keys, will fail the unlock password validation most of the time, perhaps 60-70% of the time. This is a massive change from < 1%, which can be attributed to accidental key presses. Additionally, I have often used the "eye" feature to view the password I typed and which is failing to verify it is correct, and it always is.

Something about the way password verification is done fails due to a dependency on a sub-system which has unexpected latency. It seems that if I wait long enough it recovers, though sometimes this is an unacceptable amount of time (like I give up and try again a few days later). The impact to productivity is immense. A few times I've resorted to unlocking the app on my phone and manually copying whatever login I need to fill in. It is truly awful, and I hope it gets resolved.

I'm on the "PRODUCTION" channel.

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: macOS 14.5
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P
    edited July 29

    Hello @pboling! 👋

    I'm sorry that you're running into trouble when unlocking 1Password. I'm not seeing other reports of the same issue from other customers and I'd like to investigate further. The next time that the issue occurs please note the time when 1Password told you that the correct password was wrong, verify that the correct password was typed in by clicking on the reveal button, and then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave