Broken two-factor authentication - Authy

FWAdams2
FWAdams2
Community Member
edited July 31 in Mac

I missed (forgot?) the demise of Authy. I (re?)learned of it today when I tried to log into my 1PW account.
Help!
You can reach me at the following special-purpose email address: [Removed]

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: macOS 14.5
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @FWAdams2! 👋

    I'm sorry that you're unable to sign into your 1Password account. I've removed your email address since this is a public forum.

    Do you still have access to 1Password on one of your devices? If you do then you can disable two-factor authentication from that device: If you lose access to your authenticator app

    If that doesn't work then I recommend sending an email to support+forum@1Password.com so that our support team can help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • FWAdams2
    FWAdams2
    Community Member

    It worked - Thanks! I've logged in successfully and can now clean up my mess.

  • Dave_1P
    Dave_1P
    edited July 31

    @FWAdams2

    I'm happy that you're able to access your 1Password account again. 🙂

    -Dave