Being asked for account password after using Touch ID

System
System
edited August 2 in Mac
This discussion was created from comments split from: Touch ID not working on Mac.

Comments

  • kirshara987
    kirshara987
    Community Member

    I'm having the same issue as OP. In my case, even after I scan my finger 1Password asks me for my password. Have tried everything - resetting Touch ID fingerprints, uninstalling and deleting files + reinstalling, etc

  • Dave_1P
    Dave_1P

    Hello @kirshara987! 👋

    I'm sorry that Touch ID isn't working to unlock 1Password on your Mac. It sounds like you might be running into an issue that our developers are investigating. So that I can confirm this, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • kirshara987
    kirshara987
    Community Member

    @Dave_1P Hi Dave, I ended up emailing support and got some help. It is indeed the same issue you mentioned. I'm now running an older version of 1Password which doesn't have this issue whilst I wait for a fix.

  • Dave_1P
    Dave_1P

    @kirshara987

    I'm happy that the support team was able to help, please continue the conversation with them if you have any questions. Since we have another communications channel open, I'll close this thread.

    -Dave

This discussion has been closed.