Why does 1Password rarely if ever allow my iWatch to unlock it?

JoeFirebaugh
JoeFirebaugh
Community Member
edited August 7 in Mac

I end up having to type my Master Password every single time. A month or two ago, it would use my iWatch to unlock 50% of the time, which I wishing was more often, but it was still nice when it did. Now in the past 2 weeks it never uses my watch, giving me this message:

1Password Version: Mac 8.10.36
Extension Version: 2.26.1
OS Version: 14.5
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @JoeFirebaugh! 👋

    I'm sorry that Apple Watch unlock isn't working to unlock 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • JoeFirebaugh
    JoeFirebaugh
    Community Member

    Your support ticket ID is DEC-34266-846.

  • Dave_1P
    Dave_1P
    edited August 7

    @JoeFirebaugh

    Thank you for posting the Support ID, one of my colleagues will send you a reply as soon as possible via email.

    To prevent having the same conversation in two places at once, I'll close this thread.

    -Dave

    ref: DEC-34266-846

This discussion has been closed.