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Account Frozen but have a membership

davdel01
davdel01
Community Member
in Memberships

Back in April 2024 I purchased an annual membership. I imported my LastPass data and have been using the application for a few months but now my account is frozen and it’s asking me to subscribe again. How do I get this resolved?

1Password Version: Not Provided
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Comments

  • davdel01
    davdel01
    Community Member

    I purchased an annual subscription back in April 2024 and the app worked fine. But now I get a message that my account is frozen, and I need to subscribe and pay another $35. How do I get this cleared?

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • davdel01
    davdel01
    Community Member

    I purchased an annual subscription back in April 2024 and the app worked fine. But recently I get an error when using it. When I log into the browser page, I see that my account has been frozen. In the billing menu is show an option to purchases another subscription for $35. What's going on and what happened to my subscription?

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • GreyM1P
    GreyM1P

    Hi there @davdel01

    We can't answer billing or account questions on the 1Password Community, so you should contact us by email:

    ☞ support+billing@1password.com

    The team will then be able to look into this with you. :)

    — Grey

  • davdel01
    davdel01
    Community Member

    Thank you @GreyM1P

    Support resolved it! Somehow my Apple subscription got disconnected from my 1Password account.

  • ag_tommy
    ag_tommy

    Glad to hear things are looking up @davdel01