1Password and Safari Issue

kd5fex
kd5fex
Community Member
edited August 8 in 1Password in the Browser

Using Safari 17.6 and 1Password 8.10.38. On a MacBookAir with Sonoma 14.6.1 Two issues...first when I go to the 1Password site the screen flickers and then shows Application error: a client-side exception has occurred (see the browser console for more information).
Second I am unable to use 1Password with Safari. The 1Password extention ver 2.27.1 appears to not be working. And it is turned on.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @kd5fex! 👋

    I'm sorry that you're running into an error message when accessing 1Password.com. Are you able to provide me with the exact webpage that you're trying to open? And can you reproduce the issue in a Private window: Browse privately in Safari on Mac - Apple Support (CA)

    Second I am unable to use 1Password with Safari. The 1Password extention ver 2.27.1 appears to not be working. And it is turned on.

    Can you tell me a little more about the issue? Are you seeing an errorr message? Or do you not see 1Password in Safari at all? Do the steps in this article help: If you don't see the 1Password icon in your browser's toolbar

    -Dave

  • kd5fex
    kd5fex
    Community Member

    1password.com

  • Dave_1P
    Dave_1P

    @kd5fex

    Thanks for the reply. Can you reproduce the issue using a Private window: Browse privately in Safari on Mac - Apple Support (CA)

    If you can't then try clearing Safari's cache/history: Clear your browsing history in Safari on Mac - Apple Support (CA)

    Let me know if that doesn't work or if you see the same issue in a Private window.

    -Dave

  • kd5fex
    kd5fex
    Community Member

    It appears to be an issue when I have Enable Java Script turned on in Safari. I turn it off...and the web page loads correctly. Which is strange.

  • Dave_1P
    Dave_1P

    @kd5fex

    Have you tried a Private window and clearing Safari's cache as suggested in my previous reply?

    -Dave

  • kd5fex
    kd5fex
    Community Member

    Many many times.

  • Dave_1P
    Dave_1P

    @kd5fex

    Thank you for the confirmation. I'd like to ask you to send in a console log from Safari so that I can investigate this further:

    Save a console log in your browser

    Attach the console log to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/147545/1password-and-safari-issue#latest
    • Your forum username: kd5fex

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • kd5fex
    kd5fex
    Community Member

    Dave thanks for the help!! Ran this in terminal and it cleared things up. /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app

  • Dave_1P
    Dave_1P

    @kd5fex

    I'm glad that you were able to resolve the issue on your end. Let me know if there's anything else that I can help with.

    -Dave