Chrome Browser Plug-In Keeps Locking Itself and Not Working Properly

JNelly71

I am having a sudden issue where my 1Password for Chrome plugin keeps locking up and going offline. This started for me yesterday. I have to log in every time I click on it and it's not working on websites as a result. Anyone else having this issue? Is it related to the recent update?

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1Password Version: 1Password browser extension version 2.27.1
Extension Version: Not Provided
OS Version: Mac OS Sonoma 14.6.1
Browser: Chrome

Dave_1P

Hello @JNelly71! 👋

I'm sorry that you're running into trouble with 1Password in Chrome. So that I can better understand the situation can you tell me the following:

1. Do you see an error message telling you that 1Password is offline? If you do then can you post a screenshot?
2. Do you have the desktop app installed?
3. Are you having to enter in your Secret Key and account password to sign into your account repeatedly? Or are you just being prompted for your account password?

I look forward to hearing from you.

-Dave

JNelly71

Dave,

Please see answers below:
1. Do you see an error message telling you that 1Password is offline? If you do then can you post a screenshot? When I am forced to login, it shows it offline (red cloud). But then it goes back online after a second or so once I have entered my password.
2. Do you have the desktop app installed? Yes.
3. Are you having to enter in your Secret Key and account password to sign into your account repeatedly? Or are you just being prompted for your account password? I have to enter my Secret Key to sign into my account repeatedly.

Oddly, I reinstalled my desktop app, reconfigured it, and things seem to be working again.

Dave_1P

@JNelly71

I'm happy that reinstalling the desktop app has resolved the issue. If you see the issue return then let me know and I can dig deeper. 🙂

-Dave

JNelly71

Thank you, Dave!

Dave_1P

It's my pleasure. 🙂

-Dave