Forgot password and now locked out

AxelG
AxelG
Community Member
edited August 9 in Windows

forgot passw. and lost the Emergency Kit. What can be done?
If nothing, then how do I close my team account?

1Password Version: 1Password for Windows 8.10.38 (81038062)
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • AxelG
    AxelG
    Community Member

    I am still on the same device with 1Password installed. Cannot login.
    Lost my Emergency Kit :-/
    I think I am on Team account which I created. Also tried emailing the team admin without luck. There is only two of us in this Team.

    1Password Version: 8.10.36
    Extension Version: none
    OS Version: Windows 11
    Browser: Chrome

  • AxelG
    AxelG
    Community Member

    I am still on the same device with 1Password installed. Cannot login.
    Lost my Emergency Kit :-/
    I think I am on Team account which I created. Also tried emailing the team admin without luck. There is only two of us in this Team.

    1Password Version: 1Password for Windows 8.10.36 (81036046)
    Extension Version: Not Provided
    OS Version: Windows 11
    Browser: Chrome

  • Dave_1P
    Dave_1P

    Hello @AxelG! 👋

    I'm sorry you're unable to access your 1Password account. Your account password and Secret Key are used to decrypt your 1Password data. Because your privacy and security are our priority, they're stored on your device and are never sent to us.

    We have a guide with suggestions that might help if you've forgotten your account password: If you forgot your 1Password account password or you can't unlock the app

    If that doesn't help then I see that you're currently discussing the situation with the support team over email, please continue that conversation there. To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: BHJ-93866-783

This discussion has been closed.