Offline icon

telUK
telUK
Community Member
in iOS

Hi

This past week or two I’ve noticed a few instances where 1Password app on iPhone says it’s offline.

I get a little red cloud icon at top of app, I simple click on it and it vanishes.

I’ve never noticed this before so wondering why I’m getting it suddenly.

App and iPhone fully up to date.

Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @telUK! 👋

    I'm sorry that you're seeing an offline icon in 1Password on your iPhone. To better understand the situation I'd like to ask a few questions:

    1. Can you reproduce the issue on multiple networks? For example, on your home WiFi and on cellular data?
    2. If you don't tap on the offline icon then does it disappear eventually? Or does it stay until you tap on it?
    3. If you update an item using 1Password on your iPhone, can you see that update on your other devices?

    I look forward to hearing from you.

    -Dave

  • telUK
    telUK
    Community Member

    Hello @Dave_1P

    Ive not noticed the issue again since, I will update if it occurs again.

    Thanks

  • ag_tommy
    ag_tommy

    Sounds like a plan telUK. Thank you for keeping us updated.