Safari beta, Desktop beta on Sequoia: Need to restart safari for extension to work

tedsvo
tedsvo
Community Member
in Browsers (Edge, Chrome, Firefox, etc.)

In this current configuration, if 1Password is locked while running Safari and I unlock it, the Safari extension hangs, then eventually has a reload 1P button. After that the extension still can't interact with websites until I restart Safari.

1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: macOS 15.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @tedsvo! 👋

    Thank you for reporting the issue. The next time that the problem occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/147594/safari-beta-desktop-beta-on-sequoia-need-to-restart-safari-for-extension-to-work
    • Your forum username: tedsvo

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • tedsvo
    tedsvo
    Community Member

    Thanks Dave! Support number: WLZ-44262-346

  • Dave_1P
    Dave_1P

    @tedsvo

    Thank you for posting the Support ID! One of my colleagues will send you an email as soon as they've finished reviewing the console log that you sent in. Please continue the conversation there.

    -Dave

    ref: WLZ-44262-346