How to transfer the private account connected to enterprise account(my.ent.1password.com)

shinyazphotography
shinyazphotography
Community Member
edited September 6 in Families

Situation:
I have a private account, which is recognized as a family member from my enterprise account(I could use premium features without additional payments). I am resigning from my current company, so I will lose my enterprise account.

Question:

  • How can I keep my private account's data safe? I am willing to pay for my private account, and I want to keep my 1password premium feature. What will happen after I lose the access to my enterprise account?
  • When I look at my private account's sign-in settings, it shows "my.ent.1password.com" as sign-in address. How can I make it to normal 1password address, not related to enterprise account?
  • I will lose my enterprise account's access by 2024/08/24.

1Password Version: 8.10.38
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @shinyazphotography

    My apologies, we just located you post. Do you need assistance? Based on what you said the personal account should unlink from the business at which time you'll be able to add your billing details to the personal account.

    If you continue to need assistance I would encourage you to email us. We do not have access to account details here in the community. You can email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.