Wife cannot see her passwords after importing from LastPass, but I can.

MyCsPiTTa
MyCsPiTTa
Community Member
edited September 6 in Families

Hi, I'm a new user moving to 1Password Families from LastPass Family.

I'm the account admin, and I've invited my wife, she's accepted and set up 1P on her iPhone.

I've then successfully imported both my own and my wife's passwords using the 1P Windows app. But although I can see both our passwords on here, on Chrome, and all _my _other devices (iPhone + iPad), my wife cannot see any passwords in her iPhone app. I've actually tried importing twice; logged into 1P Windows with both my account and hers.

A second, maybe related question is when I try to add another account to my 1P Windows app (Our Family --> Manage Accounts --> Add An Account --> Enter Account Details --> enter my wife's 1P account details) its tells me I can only sign in with one account at a time and must sign our of my own account first.

1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: Win 10 (22H2)
Browser: Chrome

Comments

  • ag_tommy
    ag_tommy

    @MyCsPiTTa

    My apologies we located your message. It has been moved to an appropriate area.

    Do you still need assistance? It sounds like her account may not have been confirmed.

    Correct you cannot be signed into two accounts from the same family, team or business account at the same time. The best approach is to use fast user switching and have a distinct OS user profile for each of you.

  • MyCsPiTTa
    MyCsPiTTa
    Community Member

    In the end, I just needed to delete and reinstall the app on her phone.

  • ag_tommy
    ag_tommy

    @MyCsPiTTa I can't begin to imagine what happened. However, it's really nice to hear you sorted the trouble. Thanks for updating us.