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Forum Discussion
No Touch ID & increased latency on Chrome extension since the update
I lost touch ID functionality on the chrome extension but touch ID on the Mac app still works. The chrome extension also takes significantly longer to unlock after I type my password. I've seen the loading screen too many times and for far longer than I have in the past. This started a few days ago and seems to coincide with the new update.
1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: macOS 13.5.2
Browser: Chrome
Thank you, 1P_Dave. They did get disconnected, and I was able to use the instructions in: https://support.1password.com/connect-1password-browser-app/#if-youre-using-macos-ventura-or-later to fix it.
PS: There are a number of people reporting the same issue on the chrome extension review page.
- 1P_Dave
Moderator
Hello Teju! 👋
I'm sorry that you're running into issues with unlocking 1Password in Chrome. It looks like 1Password in the browser is having trouble communicating with the desktop app. Try these steps:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
If that still doesn't work then make sure that app integration is turned on for 1Password in the app: 1Password > Settings > Browser > Connect with 1Password in the browser.
Let me know how that goes.
-Dave
