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Forum Discussion

Teju's avatar
Teju
New Contributor
7 months ago

No Touch ID & increased latency on Chrome extension since the update

I lost touch ID functionality on the chrome extension but touch ID on the Mac app still works. The chrome extension also takes significantly longer to unlock after I type my password. I've seen the l...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello Teju! 👋

I'm sorry that you're running into issues with unlocking 1Password in Chrome. It looks like 1Password in the browser is having trouble communicating with the desktop app. Try these steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

If that still doesn't work then make sure that app integration is turned on for 1Password in the app: 1Password > Settings > Browser > Connect with 1Password in the browser.

Let me know how that goes.

-Dave