How do I get tech support from 1Password?

2charlie
2charlie
Community Member
in Mac

Do I have to call them for tech support? Do they even have chat or email support? I have been looking at their website and no where to be found on how to contact them for technical issues. This is a bad customer service.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 14.5 (23F79)
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @2charlie! 👋

    Thank you for reaching out! You can post your issue here on the forum and folks like myself will be happy to help. Can you share details of the problem you’re experiencing? Any information you can provide, such as an error message and steps to reproduce the issue, will help me understand what’s going on and work on a solution.

    Alternatively, you can reach support by sending an email to support@1Password.com

    -Dave

  • 2charlie
    2charlie
    Community Member

    Dave, thank you for posting the support email. I was having issue with using the Touch ID. It was working some time but at some point it's no longer working. I just tried the instruction on https://support.1password.com/touch-id-mac/ and it does not seem to work but for some reason, it's now working again.

  • Dave_1P
    Dave_1P

    @2charlie

    Thank you for the reply. Just to clarify: are you now able to unlock 1Password using Touch ID? Or is Touch ID still not working?

    If it's still not working then can you unlock your Mac using Touch ID? Do you see an error message when trying to unlock 1Password?

    -Dave

  • 2charlie
    2charlie
    Community Member

    It works now, thanks!

  • Dave_1P
    Dave_1P

    I'm happy that Touch ID is working again. 🙂

    -Dave