When deleting a user from my IDP, he remains active in 1Password

RomTamam
RomTamam
Community Member
in SCIM Bridge

When deleting a user from my IDP, he remains active in 1Password

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Comments

  • hemal.g_1p
    hemal.g_1p
    1Password Alumni

    Hi @RomTamam ,

    Sorry to hear about inconvenience you are facing.
    Could you please share details about your deployment and what steps are performed before encounter of this behavior? Additionally, have you scanned the Scim bridge logs from your Scim bridge URL? Logs possibly should have mention of failure around this action.

  • RomTamam
    RomTamam
    Community Member

    I'm not sure how to check those logs.
    I have another user that I need to delete, of course from 1Password I cannot (sync from IDM), what are the right steps?

  • hemal.g_1p
    hemal.g_1p
    1Password Alumni

    No problem. We need following info to understand the problem :

    1. Which identity provider are you integrating with 1Password?
      [Azure AD, Okta, OneLogin, JumpCloud, or Rippling]

    2. On what platform is your 1Password SCIM bridge deployed?
      [For example, DigitalOcean, Google Cloud Platform, AWS, Azure, generic Kubernetes cluster, on-premise server]

    3. What method did you use to deploy 1Password SCIM bridge? Did you make any special customizations for your deployment?
      [For example, Docker Compose, Kubernetes, one-click app, AWS Terraform]

    4. You can retrieve the logs by navigating to the SCIM bridge's URL, signing in with your bearer token, and downloading the logs. However, if you're unable to sign in to the SCIM bridge URL, you can use the guide linked here: How to download 1Password SCIM logs

  • RomTamam
    RomTamam
    Community Member
    1. Azure AD
    2. Azure (I think)
    3. Nope
    4. I must say I didn't understand this part. I'm not using any VM/k8s

    Can we please have a session to check it?

  • ag_tommy
    ag_tommy

    @RomTamam

    With the forum being public and open. It may be best to move this to an email discussion. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. RomTamam
    A link to this topic. https://1password.community/discussion/147666/when-deleting-a-user-from-my-idp-he-remains-active-in-1password#latest

    This will help us connect the dots as they say.

  • RomTamam
    RomTamam
    Community Member

    Done, Tommy.
    Can you please explain how can I see my open tickets? I don't find "My tickets" location

  • ag_tommy
    ag_tommy

    @RomTamam

    We do not have an open or ongoing view of tickets here in the community or otherwise. If you have any you need to followup on I'd recommend talking with our email staff. We'd be happy to help.

  • RomTamam
    RomTamam
    Community Member

    Thanks again.
    Can you explain whom should I talk via emails?

  • ag_tommy
    ag_tommy

    @RomTamam

    You'll be talking to the email support team at large. Your conversation will be routed to the appropriate team to handle your questions behind the scenes. If you have an ongoing conversation, then it's likely the team handling that ticket will respond. We strive hard to keep conversations grouped together when they arrive. You can help with this by placing the support ID you're asking about in the subject line. Be sure to include the full ID, including the square brackets.

    e.g., [abc-def-1234]

    Since you have a previous conversation, you could also indicate in your email that you'd like to know the status of [ticket ID as described above]. Often, I've found when folks ask about previous tickets, it's a missed email from us, and we need follow-up information.