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Account frozen even after renewal of subscription

gmouleeswaran
gmouleeswaran
Community Member
edited September 6 in Memberships

Hi, I have a 1Password family account. I had renewed my subscription through Apple App Store on 2nd Aug 2024, for an year. However, in 1Password app my account is still in Frozen status. Can you support with a resolution for this issue? Thank you

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Comments

  • ag_tommy
    ag_tommy

    @gmouleeswaran

    To protect your privacy and security, we're unable to assist with account-specific questions like billing here on the 1Password Support Community. Please send an email from the email address you've used to create your 1Password account to support+forum@1password.com and include a brief description of the trouble you're having,