Offline. Changes wont appear on other devices until 1Password reconnects.

fusman
fusman
Community Member
edited August 14 in Windows

Hi,
I am using 1Password on my Windows laptop at work. Whenever I login into the application, I get the offline message with the crossed out red cloud icon on top of the screen, Pressing reconnect button doesn't make any difference at all.
I noticed the same thing on my cellphone application but when I leave the office premises, cellphone data works fine.
I am guessing it has to do with a network blocking?
What is confusing is that previously I was using Bitwarden on the same laptop and cellphone and none of them ever gave me an issue ever.

Talking to my IT guy, he mentioned that port 443 is not blocked at all. Going through 1Password's support knowledgebase, I know only port 443 is used. So how come this weird issue of connection?

Appreciate if someone can help me troubleshoot or direct me in the right direction.

Many Thanks

1Password Version: 8.10.39
Extension Version: Not Provided
OS Version: Windows
Browser: Not Provided

Comments

  • fusman
    fusman
    Community Member

    Hi,
    I am using 1Password on my Windows laptop at work. Whenever I login into the application, I get the offline message with the crossed out cloud icon on top of the screen, Pressing reconnect button doesn't make any difference at all.
    I noticed the same thing on my cellphone application but when I leave the office premises, cellphone work fine.
    I am guessing it has to do with a blocking?
    What is confusing is that previously I was using Bitwarden on the same laptop and cellphone and none of them ever gave me an issue ever.

    Talking to my IT guy, he asked me to find out if there are any specific ports 1password is using which are being blocked?
    Unfortunately, if this issue is not resolved then I will have no other option but to revert back to my previous application Bitwarden which was not as feature rich but at least working.

    Appreciate if someone can help me troubleshoot or direct me in the right direction.
    Many Thanks

    1Password Version: 8.10.39
    Extension Version: Not Provided
    OS Version: Windows 10
    Browser: Application

  • fusman
    fusman
    Community Member

    Hi,
    I am using 1Password on my Windows laptop at work. Whenever I login into the application, I get the offline message with the crossed out cloud icon on top of the screen, Pressing reconnect button doesn't make any difference at all.
    I noticed the same thing on my cellphone application but when I leave the office premises, cellphone work fine.
    I am guessing it has to do with a blocking?
    What is confusing is that previously I was using Bitwarden on the same laptop and cellphone and none of them ever gave me an issue ever.

    Talking to my IT guy, he asked me to find out if there are any specific ports 1password is using which are being blocked?
    Unfortunately, if this issue is not resolved then I will have no other option but to revert back to my previous application Bitwarden which was not as feature rich but at least working.

    Appreciate if someone can help me troubleshoot or direct me in the right direction.

    Many Thanks

    1Password Version: 8.10.39 (81039001)
    Extension Version: Not Provided
    OS Version: Windows 10
    Browser: Not Provided

  • fusman
    fusman
    Community Member

    Hi,
    I am using 1Password on my Windows laptop at work. Whenever I login into the application, I get the offline message with the crossed out cloud icon on top of the screen, Pressing reconnect button doesn't make any difference at all.
    I noticed the same thing on my cellphone application but when I leave the office premises, cellphone work fine.
    I am guessing it has to do with a blocking?
    What is confusing is that previously I was using Bitwarden on the same laptop and cellphone and none of them ever gave me an issue ever.

    Talking to my IT guy, he asked me to find out if there are any specific ports 1password is using which are being blocked?
    Unfortunately, if this issue is not resolved then I will have no other option but to revert back to my previous application Bitwarden which was not as feature rich but at least working.

    Appreciate if someone can help me troubleshoot or direct me in the right direction.

    Many Thanks

    1Password Version: 8.10.39 (81039001)
    Extension Version: Not Provided
    OS Version: Windows
    Browser: Not Provided

  • Dave_1P
    Dave_1P

    Hello @fusman! 👋

    I'm sorry that 1Password is showing an offline message. I see that you've already reached out to our support team with a diagnostics report via email and they'll be in the best position to assist further.

    One of my colleagues will send you another email soon. To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: CVM-73259-687

This discussion has been closed.