Master Password stopped working on computer only

LoenKelley
LoenKelley
Community Member
edited September 6 in Mac

Please tell me there’s something I can do. I've been using my computer and getting onto all my apps via 1Password. Then is suddenly asks me to type in my MP, like it seems to every few weeks. And no matter what I did -- my MP didn't work. I tried cutting and pasting. I tried typing it in. I checked uppercase, lower case, etc. And I’m 100% sure I had the most recent MP because I haven't changed it. I would bet my life on that.

So I panic. BUT it’s still letting me get into my apps on my phone. And it still is, it hasn’t asked for my Master Password yet.

Will it? Does it mean anything that 1Password seems to be working on my phone? Is there ANYTHING I can do to save or retrieve my data using 1Password! on my phone?

Will my phone ALSO log me out eventually and ask for a Master Password? How long do I have?
Can I export data from my iPhone to my computer or somewhere else? And if so HOW?
Does the secret key help me in any way?
I read somewhere that I could “restore from a backup” but what does that mean? How?
What does this mean: “You can export your information from the 1Password app on your computer if you want to move it to a different app.”

Finally, could it be I was hacked because I absolutely have the right Master Password.

Please answer these questions like you’re talkng to a 5-year old because I haven’t understood any of the answers to similar questions that I’ve read so far!

Thanks so much!


1Password Version: Not Provided
Extension Version: 2.27.1
OS Version: macOCS 14.6.1
Browser: Chrome