extension takes 10 seconds to open

fiiiu
fiiiu
Community Member
edited September 6 in 1Password in the Browser

happening on both Arc and Brave on macOS, tried the nightly version as well as the regular one. pretty unusable as is unfortunately. found some other threads on this but were resolved privately and closed.

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 14.5
Browser: Arc, Brave

Comments

  • EvonG1P
    EvonG1P

    Hello, @fiiiu. Thank you for writing in. I sincerely apologize for the delay in getting back to you. I understand that 1Password in the browser takes some time to open.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send me some information to support+forum@1Password.com. With your email, please include the following:

    1. First, please recreate the issue you are experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
    3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report
    4. Attach both files to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon