Wrong Username Suggestions

mdchapman

I have this weird experience where when I go to one of my bank accounts it suggests I login using one of my credit cards but not that of my bank account (the are not from the same institutions and thus share no similarities in their URLs.

I have no idea what is going on or how to fix it.

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1Password Version: 8.10.40
Extension Version: Not Provided
OS Version: MacOS 14.6.1
Browser: Arc (A Chromium browser)

EvonG1P

Hello, @mdchapman. Thank you for writing in. I'm sorry for the delay in getting back to you.

That's strange behaviour. Could you share the website URL so I can take a closer look?

-Evon

mdchapman

Here it is: https://online.simplii.com/ebm-resources/public/simplii/online-banking/client/index.html#/auth/signon

EvonG1P

@mdchapman,

Thank you for sending that over. I've taken a closer look at the page structure for https://online.simplii.com/ and noticed that the "Card number" field was labelled for Credit Card items, which is why 1Password is offering your Credit Cards instead of your Simplii Login item.

There is an open issue for this specific page, and our development team is investigating it. I've added you as an affected user to our internal reporting.

However, the problem does not occur on their homepage. May I confirm if you are encountering the same behaviour on https://www.simplii.com/en/home.html after clicking the Sign On button?

-Evon

ref: dev/core/core#28430

mdchapman

I do not have the same problem with that page so that is a good option.

It does take an extra step from opening the other page directly from 1P but it probably saves time from having to corrected an incorrectly filled field.

Thanks

EvonG1P

@mdchapman,

You're welcome. I'm sorry for the inconvenience. I'm glad that page is helpful in the meantime.

Let me know if there's anything else I can assist you with.

-Evon