Chrome extension keeps logging me out?

blauft
blauft
Community Member
in Windows

Since updating Chrome recently, the extension keeps logging me out every few minutes. Why is this happening? Seems like a bug.

I have auto-lock turned off.

1Password Version: Not Provided
Extension Version: 2.27.1
OS Version: Windows 11
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @blauft! 👋

    I'm sorry that you're running into issues with 1Password in Chrome. By "logging me out" do you mean that you're being prompted to add your account back to the app by entering both your account password and Secret Key? Or are you just being prompted to unlock 1Password either using your account password or biometrics?

    Can you tell me if you're already installed the desktop app: Get the 1Password apps

    I look forward to hearing from you.

    -Dave

  • blauft
    blauft
    Community Member

    Hi Dave,

    In this case it was being logged out of the web extension and prompted for my account password repeatedly. It has not happened since that day so it seems it was some fluke. My account has stayed logged in normally now for 3 days. It's possible something was being done on the server end that I just happened to encounter as a user. I have the desktop app installed. I never had to use biometrics or a secret key. Only being prompted for my account password on my computer.

    Thanks,
    Brandon

  • Dave_1P
    Dave_1P

    @blauft

    Thank you for those details, I'm happy that you're not seeing the issue anymore. If it does come back then let me know and I can help further.

    -Dave