Unable to open on CachyOS

SHADOWREX · August 17

I'm unable to open the 1password application on my linux. Upon running it the icon appears in the System Tray but the ui doesn't appear at all. To diagnose this i tried running 1Password from the terminal and had this output:

ERROR 2024-08-17T11:14:14.740+00:00 ThreadId(22) [1P:op-settings/src/store/json_store.rs:183] Os { code: 2, kind: NotFound, message: "No such file or directory" }
INFO  2024-08-17T11:14:14.740+00:00 ThreadId(22) [1P:op-settings/src/store/json_store.rs:204] Settings file "/home/<redacted-username>/.config/1Password/settings/settings.json" missing, using defaults.
INFO  2024-08-17T11:14:14.743+00:00 ThreadId(22) [client:typescript] Client starting.
libva error: /usr/lib/dri/nvidia_drv_video.so init failed
ERROR 2024-08-17T11:14:15.767+00:00 ThreadId(22) [1P:/builds/dev/core/core/op-b5-client/src/b5_client/features.rs:134] HttpError((/rustc/129f3b9964af4d4a709d1383930ade12dfe7c081/library/core/src/ops/function.rs:250, IoError(IoError(error sending request for url (<redacted URL>): operation timed out))))
INFO  2024-08-17T11:14:15.767+00:00 ThreadId(22) [1P:op-crash-reporting/src/killswitch.rs:42] Crash reporting temporarily disabled by 1Password.
INFO  2024-08-17T11:14:15.769+00:00 ThreadId(22) [1P:op-localization/src/lib.rs:232] system locale detected as 'en-IN'
INFO  2024-08-17T11:14:15.769+00:00 ThreadId(22) [1P:op-localization/src/lib.rs:258] selected translations for EN_US based on detected locale en
INFO  2024-08-17T11:14:15.769+00:00 ThreadId(22) [status:app/op-app/src/app.rs:622] App::new(1Password for Linux/81040031 (EN_US), /home/<redacted-username>/.config/1Password)
INFO  2024-08-17T11:14:15.778+00:00 ThreadId(22) [1P:data/op-db/src/common/mod.rs:120] Core DB Table Integrity Check Succeeded
INFO  2024-08-17T11:14:15.779+00:00 ThreadId(22) [1P:data/op-db/src/common/mod.rs:134] Core DB Integrity Check Succeeded
INFO  2024-08-17T11:14:15.779+00:00 ThreadId(22) [1P:data/op-db/src/core_db/db.rs:169] Starting Core DB at version: 32
INFO  2024-08-17T11:14:15.780+00:00 ThreadId(22) [1P:data/op-db/src/common/mod.rs:120] Resources DB Table Integrity Check Succeeded
INFO  2024-08-17T11:14:15.780+00:00 ThreadId(22) [1P:data/op-db/src/common/mod.rs:134] Resources DB Integrity Check Succeeded
INFO  2024-08-17T11:14:15.781+00:00 ThreadId(22) [1P:data/op-db/src/resources_db/db.rs:134] Starting Resources DB at version: 1
INFO  2024-08-17T11:14:15.790+00:00 ThreadId(22) [1P:ssh/op-ssh-config/src/lib.rs:324] agent not configured
INFO  2024-08-17T11:14:15.806+00:00 tokio-runtime-worker(ThreadId(6)) [1P:native-messaging/op-native-core-integration/src/lib.rs:289] Mute native core integration is waiting for Shared Lock State to be enabled
ERROR 2024-08-17T11:14:15.806+00:00 ThreadId(22) [1P:ffi/op-core-node/src/lib.rs:417] Io(Os { code: 2, kind: NotFound, message: "No such file or directory" })
INFO  2024-08-17T11:14:15.808+00:00 tokio-runtime-worker(ThreadId(6)) [1P:ssh/op-agent-controller/src/lib.rs:523] Starting filesystem watcher for SSH agent configuration directories...
ERROR 2024-08-17T11:14:15.808+00:00 tokio-runtime-worker(ThreadId(6)) [1P:/builds/dev/core/core/ssh/op-agent-controller/src/lib.rs:524] Io(Os { code: 2, kind: NotFound, message: "No such file or directory" })
ERROR 2024-08-17T11:14:15.819+00:00 tokio-runtime-worker(ThreadId(6)) [1P:op-global-shortcuts/src/lib.rs:69] AppError at /builds/dev/core/core/op-global-shortcuts/src/node.rs:62:6
binding shortcut

Caused by:
    BindRefused

Stack backtrace:
   0: op_global_shortcuts::node::bind::{{closure}}
   1: op_global_shortcuts::watch_setting::{{closure}}
   2: tokio::runtime::task::raw::poll
   3: tokio::runtime::scheduler::multi_thread::worker::Context::run_task
   4: tokio::runtime::scheduler::multi_thread::worker::run
   5: tokio::runtime::task::raw::poll
   6: std::sys_common::backtrace::__rust_begin_short_backtrace
   7: core::ops::function::FnOnce::call_once{{vtable.shim}}
   8: std::sys::pal::unix::thread::Thread::new::thread_start
   9: <unknown>
  10: <unknown>

ERROR 2024-08-17T11:14:15.819+00:00 tokio-runtime-worker(ThreadId(1)) [1P:op-global-shortcuts/src/lib.rs:69] AppError at /builds/dev/core/core/op-global-shortcuts/src/node.rs:62:6
binding shortcut

Caused by:
    BindRefused

Stack backtrace:
   0: op_global_shortcuts::node::bind::{{closure}}
   1: op_global_shortcuts::watch_setting::{{closure}}
   2: tokio::runtime::task::raw::poll
   3: tokio::runtime::scheduler::multi_thread::worker::Context::run_task
   4: tokio::runtime::scheduler::multi_thread::worker::run
   5: tokio::runtime::task::raw::poll
   6: std::sys_common::backtrace::__rust_begin_short_backtrace
   7: core::ops::function::FnOnce::call_once{{vtable.shim}}
   8: std::sys::pal::unix::thread::Thread::new::thread_start
   9: <unknown>
  10: <unknown>

1Password Version: 8.10.40-31
Extension Version: 8.10.44.6
OS Version: CachyOS
Browser: Brave

SHADOWREX · August 13

I'm using CachyOS (Linux based on Arch) with Hyprland and installed 1Password application from aur. When i tried to run it only it's icon in the system tray showed up and i was unable to access it's ui. Then i tried running it from terminal and got the below output:

INFO 2024-08-13T18:46:16.709+00:00 ThreadId(22) [1P:op-settings/src/store/json_store.rs:131] Settings file "/home//.config/1Password/settings/settings.json" missing, using defaults.
INFO 2024-08-13T18:46:16.710+00:00 ThreadId(22) [client:typescript] Client starting.
libva error: /usr/lib/dri/nvidia_drv_video.so init failed
ERROR 2024-08-13T18:46:17.688+00:00 ThreadId(22) [1P:/builds/dev/core/core/op-b5-client/src/b5_client/features.rs:134] HttpError((/rustc/129f3b9964af4d4a709d1383930ade12dfe7c081/library/core/src/ops/function.rs:250, IoError(IoError(error sending request for url (): operation timed out))))
INFO 2024-08-13T18:46:17.688+00:00 ThreadId(22) [1P:op-crash-reporting/src/killswitch.rs:42] Crash reporting temporarily disabled by 1Password.
INFO 2024-08-13T18:46:17.689+00:00 ThreadId(22) [1P:op-localization/src/lib.rs:232] system locale detected as 'en-IN'
INFO 2024-08-13T18:46:17.689+00:00 ThreadId(22) [1P:op-localization/src/lib.rs:258] selected translations for EN_US based on detected locale en
INFO 2024-08-13T18:46:17.689+00:00 ThreadId(22) [status:app/op-app/src/app.rs:622] App::new(1Password for Linux/81039001 (EN_US), /home//.config/1Password)
INFO 2024-08-13T18:46:17.693+00:00 ThreadId(22) [1P:data/op-db/src/common/mod.rs:120] Core DB Table Integrity Check Succeeded
INFO 2024-08-13T18:46:17.693+00:00 ThreadId(22) [1P:data/op-db/src/common/mod.rs:134] Core DB Integrity Check Succeeded
INFO 2024-08-13T18:46:17.693+00:00 ThreadId(22) [1P:data/op-db/src/core_db/db.rs:169] Starting Core DB at version: 32
INFO 2024-08-13T18:46:17.694+00:00 ThreadId(22) [1P:data/op-db/src/common/mod.rs:120] Resources DB Table Integrity Check Succeeded
INFO 2024-08-13T18:46:17.694+00:00 ThreadId(22) [1P:data/op-db/src/common/mod.rs:134] Resources DB Integrity Check Succeeded
INFO 2024-08-13T18:46:17.694+00:00 ThreadId(22) [1P:data/op-db/src/resources_db/db.rs:134] Starting Resources DB at version: 1
INFO 2024-08-13T18:46:17.696+00:00 ThreadId(22) [1P:ssh/op-ssh-config/src/lib.rs:324] agent not configured
INFO 2024-08-13T18:46:17.710+00:00 tokio-runtime-worker(ThreadId(5)) [1P:native-messaging/op-native-core-integration/src/lib.rs:289] Mute native core integration is waiting for Shared Lock State to be enabled
ERROR 2024-08-13T18:46:17.710+00:00 ThreadId(22) [1P:ffi/op-core-node/src/lib.rs:417] Io(Os { code: 2, kind: NotFound, message: "No such file or directory" })
INFO 2024-08-13T18:46:17.712+00:00 tokio-runtime-worker(ThreadId(14)) [1P:ssh/op-agent-controller/src/lib.rs:523] Starting filesystem watcher for SSH agent configuration directories...
ERROR 2024-08-13T18:46:17.712+00:00 tokio-runtime-worker(ThreadId(14)) [1P:/builds/dev/core/core/ssh/op-agent-controller/src/lib.rs:524] Io(Os { code: 2, kind: NotFound, message: "No such file or directory" })
ERROR 2024-08-13T18:46:17.719+00:00 tokio-runtime-worker(ThreadId(14)) [1P:op-global-shortcuts/src/lib.rs:69] AppError at /builds/dev/core/core/op-global-shortcuts/src/node.rs:62:6
binding shortcut

Caused by:
BindRefused

Stack backtrace:
0: op_global_shortcuts::node::bind::{{closure}}
1: op_global_shortcuts::watch_setting::{{closure}}
2: tokio::runtime::task::raw::poll
3: tokio::runtime::scheduler::multi_thread::worker::Context::run_task
4: tokio::runtime::scheduler::multi_thread::worker::run
5: tokio::runtime::task::raw::poll
6: std::sys_common::backtrace::__rust_begin_short_backtrace
7: core::ops::function::FnOnce::call_once{{vtable.shim}}
8: std::sys::pal::unix::thread::Thread::new::thread_start
9:
10:

ERROR 2024-08-13T18:46:17.719+00:00 tokio-runtime-worker(ThreadId(10)) [1P:op-global-shortcuts/src/lib.rs:69] AppError at /builds/dev/core/core/op-global-shortcuts/src/node.rs:62:6
binding shortcut

Caused by:
BindRefused

Stack backtrace:
0: op_global_shortcuts::node::bind::{{closure}}
1: op_global_shortcuts::watch_setting::{{closure}}
2: tokio::runtime::task::raw::poll
3: tokio::runtime::scheduler::multi_thread::worker::Context::run_task
4: tokio::runtime::scheduler::multi_thread::worker::run
5: tokio::runtime::task::raw::poll
6: std::sys_common::backtrace::__rust_begin_short_backtrace
7: core::ops::function::FnOnce::call_once{{vtable.shim}}
8: std::sys::pal::unix::thread::Thread::new::thread_start
9:
10:

^CINFO 2024-08-13T18:49:00.762+00:00 tokio-runtime-worker(ThreadId(9)) [1P:app/op-app/src/app/backend/frontend.rs:26] Front end event: window closed
INFO 2024-08-13T18:49:00.763+00:00 tokio-runtime-worker(ThreadId(1)) [1P:app/op-app/src/app/backend/frontend.rs:57] Front end event: app will quit
WARN 2024-08-13T18:49:00.763+00:00 tokio-runtime-worker(ThreadId(1)) [1P:op-invocation/src/lib.rs:498] shutdown requested!
INFO 2024-08-13T18:49:00.763+00:00 tokio-runtime-worker(ThreadId(1)) [1P:app/op-app/src/app/shutdown.rs:81] starting app shutdown
INFO 2024-08-13T18:49:00.763+00:00 tokio-runtime-worker(ThreadId(1)) [1P:app/op-app/src/app/shutdown.rs:143] running shutdown hook: /builds/dev/core/core/app/op-app/src/app.rs:985
INFO 2024-08-13T18:49:00.866+00:00 ThreadId(26) [1P:data/op-db-queue/src/lib.rs:197] db shutdown requested
INFO 2024-08-13T18:49:00.866+00:00 ThreadId(26) [1P:data/op-db-queue/src/lib.rs:205] closing dbs
INFO 2024-08-13T18:49:00.884+00:00 ThreadId(26) [1P:data/op-db-queue/src/lib.rs:211] db queue worker exiting
INFO 2024-08-13T18:49:00.884+00:00 tokio-runtime-worker(ThreadId(1)) [1P:app/op-app/src/app/shutdown.rs:116] app shutdown complete

1Password Version: 8.10.39-1
Extension Version: 2.26.1
OS Version: CachyOS Latest
Browser: Cachy Browser

Dave_1P · August 30

Hello @SHADOWREX! 👋

I'm sorry that you're unable to open 1Password on your Linux device. Although CachyOS isn't a supported distribution of Linux, you can find those listed here, I'll help as much as possible. To start with, can you tell me the following:

Which desktop environment are you using?
Are you using Wayland or X11?
Which method did you use to install 1Password?
If you make sure 1Password is fully quit and then run 1password --disable-gpu in a terminal, does this allow it to open successfully?

I look forward to hearing from you.

-Dave

ref: TLT-65689-343

SHADOWREX · August 30

Hello @Dave_1P 👋

Firstly, CachyOS is just Arch Linux with optimised packages. Next:
1. I'm using Hyprland.
2. Wayland
3. I installed 1Password through AUR with PARU.
4. Yes it worked! Wow

Thank You for helping btw.

SHADOWREX · September 18

UPDATE: 1Password automatically started working but i have 2 different problems now :(
Opening 1Password through the browser extension does not work for some reason.

FrankyO1P · September 19

Hi @SHADOWREX,

Thanks for bringing this to our attention. This is an interesting issue and I would love to investigate into this issue further.

Could you send an email to support+linux@1Password.com?

With your email please include:

A link to this thread: https://1password.community/discussion/147765/unable-to-open-on-cachyos
Your forum username: SHADOWREX
A diagnostics report: https://support.1password.com/diagnostics/?linux
An extension console log: https://support.1password.com/cs/extension-console-log/
Information about your current environment (Linux distribution, version, desktop environment)

We'll look forward to hearing from you.

Franky

SHADOWREX · September 20

Sure, i'll do that

Dave_1P · September 26

@SHADOWREX

Thank you, I see that my colleague has sent you a reply via email. Please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: ENC-16213-277
ref: dev/core/core#30639

Unable to open on CachyOS

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