Touch ID Stopped Working with 1Password

rjrh

Sadly, I was affected by the recent 8.10.38 settings update issue. (I'm a long-time 1P user so I suspect that was caused by ancient settings format as opposed to any unauthorised change.)

However, since that point, TouchID has refused to work with 1P. The symptom was that the option checkbox was unchecked, but could be checked, upon which it was immediately unchecked.

I wiped the TouchID data from my mac and restarted, and set up a new fingerprint etc.

The new symptom is that the TouchID checkbox is greyed out:

I'll upload diagnostic information in the approved manner.

Just to be clear: no apparent issues with TouchID with the mac or any other application at any point. It all seems to have stemmed from the 8.10.38 update...

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1Password Version: 1Password for Mac 8.10.40 (81040031)
Extension Version: 2.27.1 22700103, on STABLE channel
OS Version: macOS Sonoma 14.6.1
Browser: Edge

rjrh

Support ticket ID is UGS-34225-722

rjrh

Settings > Reset 1Password and signing back into my accounts fixed this. With thanks to the 1P support team! :)

Dave_1P

@rjrh

I'm happy that the team was able to help you resolve the issue! I'll close this thread as resolved. If you have any other questions or issues then please continue working with the team over email. 🙂

-Dave