eBay offers no passkey option

AJCxZ0

Issue Passkeys not working on PayPal, Keycloak, and Ebay from a year ago addresses this, but includes no resolution.

1Password client claims that Passkeys are available for eBay and the instructions for e-hyphen-bay in the directory are

Select the setup link above and sign in with your email address and password, then select "Turn on" next to "Passkeys" or "Face/fingerprint/PIN sign in" section and follow the steps to create a passkey.

I'm using Google Chrome connecting from a major ISP in the U. S. of A. to my account which was created in 1999 and remains in current use, with 2 step verification set to Authenticator app for TOTP using 1Password. On the Sign in and security page there is no mention of "Passkeys" or "Face/fingerprint/PIN sign in" and none of the available options include passkeys.

BTW, that should be "...your email address or username..." in the instructions.

While incidental to this issue, as noted in the pay-hyphen-pal entry in the directory, PayPal offers the option, but reports

A passkey can’t be created on this device or browser. To see what’s supported, visit our FAQ.

with the FAQ claiming

For Chrome, passkeys cannot be enabled unless they are turned on in the browser's settings.

indicating an obvious confusion which I hope 1Password and others are addressing with this clueless little new company.

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1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Ubuntu 22.04.4
Browser: Chrome

Dave_1P

Hello @AJCxZ0! 👋

I'm sorry that you're not seeing an option to add your passkey on eBay's website. Can you try signing into eBay using an Incognito window or another browser to see if you'll see the option there?

If you still don't see the option then I recommend reaching out to eBay's support team so that they can see why you're not seeing the passkey option for your account. In order to save a passkey in 1Password, the website will need to offer it as an option first.

Let me know if you have any questions. 🙂

-Dave

AJCxZ0

Thanks for the quick follow-up, @Dave_1P.

Signed in using a Google Chrome Incognito and Firefox Private window on my desktop with identical results.
Signed in using a Google Chrome Incognito on my Google Android mobile device and the first option on the Sign in and security page was

Passkeys

Sign in across devices with your face, fingerprint, or PIN using a passkey stored in your password manager.

Since I was already speaking to eBay customer service due to them blocking my account as a result of this testing, I asked the representative if they knew about this situation concerning passkeys. They did not.

Choosing Turn on loaded a splash page

Simplify your sign-in

Depending on your device, you can sign in with your face, fingerprint, or PIN

Clicking (Continue) pops up a modal

Save passkey outside Incognito?

This passkey will be saved to your password manager.
Anyone with access to it will be able to use this passkey.

Clicking Continue results in a red bar with white text over the page

 We ran into a problem. Please try again

where the fa-exclamation-circle is used instead of a more widely supported UTF character.
Trying again was unproductive.

Testing with Firefox Focus on Google Android resulted in a another telephone call to customer support to Verify it's you. Once unblocked again, the Sign in and security page makes no mention of passkeys.

I speculate that eBay is filtering based on user agent to offer passkeys only to folks who are using the ones which Google forces on Android accounts when they are using the browser which Google forces on Android devices which have not been configured to use the owner's preferred tools and choices. Of course you can try to remove those passkeys.

The second representative also did not know anything about this situation concerning passkeys.

Let me know if you have any questions. 🙂

When the stork drops the new baby down the chimney, how come it is uninjured and free of soot?

Speaking of soot, why is there still no dark mode here?

Dave_1P

@AJCxZ0

Thanks for the reply. It sounds like you're seeing the "Turn on" option next to a "Passkeys" or "Face/fingerprint/PIN sign in" section on the eBay website on some of your devices but not others?

Can you clarify on which browsers/devices you're seeing the passkey "Turn on" option with eBay's website?

-Dave

AJCxZ0

@Dave_1P Of those I tried, only Chrome on Android offered the Passkeys option.

Dave_1P

@AJCxZ0

If you're using the latest version of Android 14 you might be able to use 1Password to save a passkey there: Use 1Password to save logins and sign in to apps and websites on your Android device

Note: If you encounter an "Unable to create passkey" error message on your Android device then this is an issue that our development team is currently investigating.

Regarding the desktop browser, I would recommend continuing to work with eBay support to see why the option to enable passkey sign in isn't appearing there.

-Dave

ref: dev/core/core#26762

AJCxZ0

@Dave_1P My device is a Google Pixel 7 running up-to-date 14 on which 1Password is my exclusive autofill, password and passkey provider.

Do you have a public link to the "Unable to create passkey" issue which you reference?

I've not started to work with eBay support on this and despite a strong inclination and long history of trying to help organisations to improve their technology and communications, I am reticent to engage their support staff on a substantial bug report as an individual user. Based on the quality of posts and responses, I am even less inclined to try to have this addressed by their Community.
If and when I see a significant effort to get eBay and PayPal to improve their authentication processes, then I'll be happy to contribute to it.