When editing an existing entry, an error occurred

HankZhang
HankZhang
Community Member
edited September 6 in Mac

When I try to edit an existing entry, the software shows the error as shown in the picture below. There are no issues when creating a new project.

I think it might be because there is a Date formatted data in this entry that is incorrect. This data cannot be properly formatted into a Date, but I don't know why this data is incorrect.

1Password Version: 8.10.40 (81040031)
Extension Version: 2.27.1
OS Version: macOS 14.5 (23F79)
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @HankZhang! 👋

    I'm sorry that you're running into an error message when editing an item. Can you update to the latest version of 1Password for Mac (8.10.44 at the time of writing) and then reproduce the issue again. Then, so that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave