I cant see the app on my desktop

rollgone1
rollgone1
Community Member
in Windows

I am a new subscriber to 1password, and I can't get the app to download to my computer. And where is it? I know that this is a basic question, but this should be an easy task to do.

I am a windows 11 user. When I try to download the app from the link, the pop up asks me do I want to install 1Password. After I press Yes, a quick progress bar comes up, and afterwards nothing happen. I can't find the folder. I try to file the file location, and it comes up in the start menu programs, but when I double click it, nothing happens. I know that this is supposed to be one of the best password managers, but how can I use it if it can't get it to work from the desktop? Please help. I've written to support, but to no avail.

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Comments

  • Dave_1P
    Dave_1P

    Hello @rollgone1! 👋

    Welcome to 1Password! I see that one of my colleagues over on the email side was able to help you locate the 1Password app on your Windows PC and get things working.

    If you have any other questions then don't hesitate to let us know. 🙂

    -Dave

    ref: MPX-73624-442