Forum Discussion

telUK's avatar
telUK
Dedicated Contributor
1 year ago

New Sign in alert emails suddenly!

Hi

Last day or two Ive been getting a fair few new sign emails referencing Safari Extension.

I've not signed out of any of my devices so i'm not quite sure why I'm getting these.

I did disable and re enable the browser extension on my iPad yesterday due to that issue where the extension stops working which I believe is currently being investigated by 1p.

Im pretty confident i've not been breached, I seem to remember a similar issue a while back.

Can anyone help?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

macos

4 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 year ago

    telUK

    Thank you for posting the Support ID! I've moved your ticket to the right team and one of my colleagues will reach out to you soon via email.

    To prevent duplication of efforts, I'm closing this forum thread.

    -Dave

    ref: NLD-78548-335

  • telUK's avatar
    telUK
    Dedicated Contributor
    1 year ago

    Hi 1P_Dave

    Im looking under trusted devices/browsers and I can see about 12 for safari extension, it's all confusing as the MAC address? is different for most, even my iPhone which is the only iPhone trusted device has a different IP address.

    I'm using iCloud private relay, perhaps thats the issue.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 year ago

    Hello telUK! 👋

    I'm sorry that you're seeing an unexpected sign-in email from 1Password. If you don't see any unrecognized devices when you log in to your 1Password account on 1Password.com (in the browser, not the app) and click your name > Profile and look under Trusted Devices and Browsers then you might be running into a known issue where extra emails can be sent when using 1Password for Safari.

    I recommend sending an email to support+forum@1Password.com using the email address associated with your 1Password account so that our support team can take a look. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

    ref: dev/core/core#10342