Touch-ID not working on new Macbook

bfbbp7109
bfbbp7109
Community Member
in Mac

I have been a 1Password user for several years on a Macbook Pro, using the Touch-ID. Now on a new Macbook pro and it's not working. Also, when I am on a site requiring a password and user ID that IS in my vault, 1Password opens with the very first login ID in alpha-numeric order and not the site I'm on. Why is this happening? Using version 8.10.23. Thanks

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Comments

  • Dave_1P
    Dave_1P

    Hello @bfbbp7109! 👋

    I'm sorry that Touch ID and filling aren't working properly on your new Macbook Pro. Version 8.10.23 is quite old at this point and, as a first step, I'd like you to update 1Password to the latest version (8.10.40 at the time of writing:

    After updating, please restart your Mac. If you still see both issues after restarting then let me know and I can help further.

    -Dave

  • bfbbp7109
    bfbbp7109
    Community Member

    Worked like a charm. Thanks Dave

  • Dave_1P
    Dave_1P

    I'm happy to help! 🙂

    -Dave