Windows 11 doesn't use biometrics to log in

TimP
TimP
Community Member
edited September 6 in Windows

On my Windows 11 computer, I am required to type my 1Passowrd password.
Biometrics (facial) no longer works. It used to!
How do I get facial biometrics to work again?

Thanks

1Password Version: 1Password for Windows 8.10.40 (81040031)
Extension Version: Not Provided
OS Version: Windows 11
Browser: Edge 128.0.2739.42

Comments

  • TimP
    TimP
    Community Member

    On my Windows 11 computer, I am required to type my 1Password password.
    Biometrics (facial) no longer works. It used to!
    How do I get facial biometrics to work again?

    Thanks

  • Dave_1P
    Dave_1P

    Hello @TimP! 👋

    I'm sorry for the delay in replying. Are you still having trouble unlocking 1Password using biometrics? If you are then can you update 1Password to version 8.10.45 to see if that improves the situation:

    If you still see the same issue after updating then please let me know and I can help further. 🙂

    -Dave

  • TimP
    TimP
    Community Member

    Thanks Dave
    I am using version: 1Password for Windows 8.10.45 (81045002)
    And am still having trouble unlocking 1Password using biometrics
    Keep having to enter my password

    Edition Windows 11 Pro
    Version 23H2
    Installed on ‎09/‎10/‎22
    OS build 22631.4169
    Serial number 007098412053
    Experience Windows Feature Experience Pack 1000.22700.1034.0

  • Dave_1P
    Dave_1P

    @TimP

    Thank you for the reply. As a next step, I suggest that you remove and then re-add all of your Windows Hello options, such as facial recognition, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to “only allow Windows Hello sign-in for Microsoft accounts” on this device first.

    You can find your current Windows sign-in options using these steps:

    1. In the Windows search bar, type “Account”, then select Manage Your Account
    2. Select Sign-In Options.
    3. Here you should find a list of your current sign-in options. Remove any Windows Hello-associated options, such as fingerprint, face, and PIN.
    4. Re-add any options you’d like to use as part of your Windows Hello setup.

    Once that is done, you can follow this guide on using Windows Hello to unlock 1Password on your Windows PC.

    Let me know if that doesn't resolve the issue and I can help further.

    -Dave