1 password app not responding when trying to open on samsung tab s8

lkbell
lkbell
Community Member
edited September 6 in Android

When trying to open 1PW from the app icon, the login screen appears w/ scan your fingerprint, a white screen appears, changes to black then displays msg "1Password isn't responding" w/ option to close app or wait. Wait goes to black screen then not responding msg returns. When using Chrome or Samsung browsers, 1PW fills login info most of the time. Some logins aren't recognized so need to open 1PW to search for logins info

1Password Version: 8.10.38
Extension Version: Not Provided
OS Version: Android
Browser: n/a

Comments

  • Dave_1P
    Dave_1P

    Hello @lkbell! 👋

    I'm sorry that 1Password didn't open on your device. Our development team has fixed some issues that led the 1Password app to crash and we're testing those fixes in the latest beta version. In the meantime, you should be able to workaround the issue by reinstalling the 1Password app:

    1. Make sure that you have a copy of your Emergency Kit and that you're signed into your 1Password account on another device.
    2. Reset 1Password for Android: How to reset the 1Password app on a specific device

    Let me know if that doesn't work. 🙂

    -Dave

    ref: dev/core/core#31925