Try to log into 1Password Android app, get asked for passkey?

adamwolf
adamwolf
Community Member
edited September 6 in Android

A few days ago, when I tried using my 1Password Android app, it kept asking me about a passkey, saying there wasn't a passkey on this device. I hit OK, and it kept asking me.

I uninstalled the app, reinstalled, and tried to log back into 1Password. I enter my password, and it asks me for a passkey again?!

Is there some possibility my account got set up for passkeys? I didn't do that intentionally, if that's the case. How can I turn it off?

Thanks folks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 15
Browser: Not Provided

Comments

  • Mark808
    Mark808
    Community Member

    I am unable to login to the 1Password App on my new Pixel 9 pro XL phone. No mater the method (Scan Setup Code form another phone, signing on, entering account details from the emergency Kit). I get a "No passkeys available" message and am unable to proceed.

    I have tried uninstalling and reinstalling the 1Password app, but the problem persists.

    Any suggestions on how to get past this, or is this a know bug?

    -Mark

    1Password Version: 8.10.44
    Extension Version: Not Provided
    OS Version: Android 14, Sept 5 2024 security update
    Browser: Not Provided

  • Mark808
    Mark808
    Community Member

    Note: I was finally able to work around the issue by authenticating using NFC on my Yubikey. No other method, including connecting the Yubikey to the USB-C port, worked for me.

  • Mark808
    Mark808
    Community Member

    I had a similar problem with my new Pixel 9. The only solution that worked for me was to authenticate using my Yubikey via NFC.
    see: https://1password.community/discussion/148185/problem-logging-on-1password-on-new-pixel-9-phone/p1?new=1

  • Dave_1P
    Dave_1P

    Hello @adamwolf and @Mark808! 👋

    I'm sorry that you're running into issues when signing in to your 1Password account with 1Password for Android. Our developers are aware of the situation and are currently testing a fix in the latest beta version of the app:

    We’ve fixed an issue where you could get stuck in a passkey error loop if you had an unsuccessful sign in attempt using a security key.

    If you're willing, you can install the beta version here: Get the 1Password apps

    @Mark808

    I'm glad that you were able to get things working, thanks for sharing that workaround with the community.

    -Dave

    ref: dev/core/core#29450